This website is operated by H. Young (Operations) Limited. It uses cookies and other similar technologies to collect information about how it is used and what users’ preferences are. This information helps us provide users with a better browsing experience, improve how our website operates and the product selection and services available through it, and deliver targeted advertising and marketing that is more relevant to our users’ interests. For more information, see our Cookie Policy. We require your consent to set certain non-essential cookies on your device. By continuing to browse our website without changing your cookie preferences, you consent to us setting cookies on your device. You can withdraw your consent at any time by changing your cookie preferences. Our Cookie Policy explains how you can do this.

Some essential features on this site just won't work without cookies. And having other cookies switched off can seriously affect the way you'll be able to enjoy our site.

Please check your cookie settings below and turn on any cookies you're happy with.

Strictly necessary
These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. These are on by default but can be turned off in your browser settings. See list of strictly necessary cookies
Cookie Name What is it used for?
ASP.NET_SessionId Identifies the users session on the server anonymously
__AntiXsrfToken Prevents Cross-site request forgery (often abbreviated as CSRF) attacks of the website
viewedCookieMessage Set when cookie banner continue button has been clicked

Functional
These cookies allow the website to remember choices you make to give you better functionality and personal features.
Cookie Name What is it used for?

 

Welcome To The Warranty Period Page

Here, you’ll find all the information you need regarding the warranty durations for each of our brands.

You can now raise your Good Stock here and Warranty returns here online by clicking the hyperlinks

 
Brand Warranty Period Details
Aeroe 2 Year Warranty Proof of purchase and production date from stamp.
Airpop 1 Year Warranty Can not be returned, Please contact Customer Care here.
Asecos Please contact Customer Care Please contact Customer Care here.
AtranVelo 2 Year Warranty 2 years from date of purchase to original retail purchaser.
Aztec Limited lifetime Proof of purchase and pictures of the concern needed in order to arrange return.
Bikefitting 3 Year Warranty Please see bikefitting tab here.
CRC Smartwasher 1 Year Warranty Do not set up returns for complete washers, refer to Warranty dept. spare parts available email Warranty
Crud 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
DT Swiss 2 Year Warranty on all other products. Lifetime Warranty on all Carbon Wheels with 10 Year Crash Replacement Program Refer to DTSwissService@Madison.co.uk
Dugast 1 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Dynaplug Lifetime on the tools Proof of purchase required. Refer to Warranty dept. for spare parts email Warranty
Elite 2 Year Warranty Refer to Elite support page for help info here. For trainers please obtain an Elite ticket reference number before creating a returns number.
Finish Line 1 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Fist 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
FMF 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Garmin 2 Year Warranty We only process warranty's on units supplied by Madison.
Gorilla Please contact customer care for info Please contact Customer Care here.
Gtechniq 1 Year Warranty  
Hump 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
INFINI 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
K-Edge Lifetime* Please contact Customer Care here for full warranty details and spare parts here.
Kingston 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Knog 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Kryptonite Lifetime/2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return. Cut or broken locks not covered.
Lazer 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return. Please provide production and serial number.
Lifebeam 3 Year Warranty from the original purchase date Proof of purchase required Proof of purchase and pictures of the concern needed in order to arrange return.
Lifesystems 3 Year Warranty from the original purchase date Proof of purchase required Proof of purchase and pictures of the concern needed in order to arrange return.
Lifeventure 4 Year Warranty from the original purchase date Proof of purchase required Proof of purchase and pictures of the concern needed in order to arrange return.
Light & Motion 2 Year Warranty Should replace only the broken parts, if possible, i.e. battery or headunit, rather than full light sets.
M:Part Limited lifetime Proof of purchase and pictures of the concern needed in order to arrange return.
M:Wheel Limited lifetime Proof of purchase and pictures of the concern needed in order to arrange return.
Madison Limited Lifetime* We think it’s fair to offer a warranty that lasts the life of the product. Our warranty covers any garment against manufacturing defect & workmanship for the expected lifetime of the product. Simply return the garment through https://www.madisonb2b.co.uk/warrantyReturn and we’ll replace it with a like for like piece. What’s not covered? We don’t cover damage through ware & tear, negligence, accidents, improper care or natural deterioration of colours & materials. 
Mavic 2 Year Warranty Contact Mavic for warranty issues here.
Maxxis 2 Year Warranty Proof of purchase and pictures or videos of the concern needed in order to arrange return.
Nutrak Limited lifetime Proof of purchase and pictures of the concern needed in order to arrange return.
Odi 3 Year Warranty Warranty does not cover normal wear and tear, negligence, improper care, natural breaking or fading of colours and materials over time and/or exposure. Proof of purchase and pictures of the concern needed in order to arrange return.
Ogio 3 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Park Tool Lifetime, with exclusions Please provide pictures no need to return item to Warranty department. Pumps, tools, torque wrenches and electronic tools are warranted for one year from the date of purchase.
Petzl DO NOT SET UP RETURNS - we do not handle their warranty Contact Lyon Equipment for warranty enquiries and repairs here.
Premax Please contact customer care for info Please contact Customer Care here.
PRO 2 Year Warranty Return will need arranging on the Shimano portal here
Profile Design 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Quad Lock 1 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Rema Tip Top 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return
Respro Personal item Under the Consumer Contracts Regulations June 2014, a mask is considered as ‘personal’ item and for hygiene reasons Respro® are unable to exchange any mask that has been removed from its sealed packaging and fit attempted. This poses a contamination threat and subsequent product liability issue.
Shimano 2 Year Warranty for everything except Dura-Ace and XTR which are 3 years. Return will need arranging on the Shimano portal here
Singletrack    
SIS 30 days Please provide pictures of damage in transit and best before date for free of charge replacement .
Slime Sealant - Two years from the date of purchase, Bicycle Tube - Two years from date of installation Proof of purchase and pictures of the concern needed in order to arrange return.
SmartWasher See CRC SmartWasher  
STEPS 2 Year Warranty Return will need arranging on the Shimano portal here
Storm All Storm products have a 5-year advised life from the date of production. The only exception is OdorCrunch which has 1-year. Proof of purchase and pictures of the concern needed in order to arrange return.  
Thule Varies, see product long text for details. For carriers and large items, please refer to Warranty department to advise on spare parts, Proof of purchase.
TOOO 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Tre-Lock 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return.
Truflo Limited lifetime Proof of purchase and pictures of the concern needed in order to arrange return.
Urban Iki 2 Year Warranty

Proof of purchase and pictures of the concern needed in order to arrange return. Spares available.
Vittoria 2 Year Warranty Proof of purchase and pictures of the concern needed in order to arrange return. Info on sealant being used.
Wheels Manufacturing 1 Year Warranty Wheels Manufacturing products have a 1-year warranty against manufacturer defects from the original date of purchase. This warranty does not cover abuse, misuse, normal wear and tear, damages from improper installation or maintenance, or damage resulting from crashes. Products found to be defective may be replaced at the sole discretion of Wheels Manufacturing, LLC, Proof of purchase and pictures of concern needed in order to arrange return.
White Lightning Please contact customer care for info Please provide pictures of damage in transit for free of charge replacement. Please contact Customer Care here.