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Welcome To The Warranty Period Page

Here, you’ll find all the information you need regarding the warranty durations for each of our brands.

You can now raise your Good Stock here and Warranty returns here online by clicking the hyperlinks

 
BrandWarranty PeriodDetails
Aeroe2 Year WarrantyProof of purchase and production date from stamp.
Airpop1 Year WarrantyCan not be returned, Please contact Customer Care here.
AsecosPlease contact Customer CarePlease contact Customer Care here.
AtranVelo2 Year Warranty2 years from date of purchase to original retail purchaser.
AztecLimited lifetimeProof of purchase and pictures of the concern needed in order to arrange return.
Basil2 Year Warranty 
Bikefitting3 Year WarrantyPlease see bikefitting tab here.
CRC Smartwasher1 Year WarrantyDo not set up returns for complete washers, refer to Warranty dept. spare parts available email Warranty
Crud2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
DT Swiss2 Year Warranty on all other products.Lifetime Warranty on all Carbon Wheels with 10 Year Crash Replacement Program Refer to DTSwissService@Madison.co.uk
Dugast1 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
DynaplugLifetime on the toolsProof of purchase required. Refer to Warranty dept. for spare parts email Warranty
Elite2 Year WarrantyRefer to Elite support page for help info here. For trainers please obtain an Elite ticket reference number before creating a returns number.
Finish Line1 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
Fist2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
FMF2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
Garmin2 Year WarrantyWe only process warranty's on units supplied by Madison.
GorillaPlease contact customer care for infoPlease contact Customer Care here.
Gtechniq1 Year Warranty 
Hump2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
INFINI2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
K-EdgeLifetime*Please contact Customer Care here for full warranty details and spare parts here.
Kingston2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
Knog2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
KryptoniteLifetime/2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return. Cut or broken locks not covered.
Lazer2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return. Please provide production and serial number.
Lifebeam3 Year Warranty from the original purchase date Proof of purchase requiredProof of purchase and pictures of the concern needed in order to arrange return.
Lifesystems3 Year Warranty from the original purchase date Proof of purchase requiredProof of purchase and pictures of the concern needed in order to arrange return.
Lifeventure4 Year Warranty from the original purchase date Proof of purchase requiredProof of purchase and pictures of the concern needed in order to arrange return.
Light & Motion2 Year WarrantyShould replace only the broken parts, if possible, i.e. battery or headunit, rather than full light sets.
M:PartLimited lifetimeProof of purchase and pictures of the concern needed in order to arrange return.
M:WheelLimited lifetimeProof of purchase and pictures of the concern needed in order to arrange return.
MadisonLimited Lifetime*We think it’s fair to offer a warranty that lasts the life of the product. Our warranty covers any garment against manufacturing defect & workmanship for the expected lifetime of the product. Simply return the garment through https://www.madisonb2b.co.uk/warrantyReturn and we’ll replace it with a like for like piece. What’s not covered? We don’t cover damage through ware & tear, negligence, accidents, improper care or natural deterioration of colours & materials. 
Mavic2 Year WarrantyContact Mavic for warranty issues here.
Maxxis2 Year WarrantyProof of purchase and pictures or videos of the concern needed in order to arrange return.
NutrakLimited lifetimeProof of purchase and pictures of the concern needed in order to arrange return.
Odi3 Year WarrantyWarranty does not cover normal wear and tear, negligence, improper care, natural breaking or fading of colours and materials over time and/or exposure. Proof of purchase and pictures of the concern needed in order to arrange return.
Ogio3 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
Park ToolLifetime, with exclusionsPlease provide pictures no need to return item to Warranty department. Pumps, tools, torque wrenches and electronic tools are warranted for one year from the date of purchase.
PetzlDO NOT SET UP RETURNS - we do not handle their warrantyContact Lyon Equipment for warranty enquiries and repairs here.
PremaxPlease contact customer care for infoPlease contact Customer Care here.
PRO2 Year WarrantyReturn will need arranging on the Shimano portal here
Profile Design2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
Quad Lock1 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
Rema Tip Top2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return
RidgebackLimited lifetime on frame and rigid forksAll other components vary by manufacturer, minimum of 2 years. E-bikes require dangerous goods paperwork for transport.
ResproPersonal itemUnder the Consumer Contracts Regulations June 2014, a mask is considered as ‘personal’ item and for hygiene reasons Respro® are unable to exchange any mask that has been removed from its sealed packaging and fit attempted. This poses a contamination threat and subsequent product liability issue.
Shimano2 Year Warranty for everything except Dura-Ace and XTR which are 3 years.Return will need arranging on the Shimano portal here
Singletrack  
SIS30 daysPlease provide pictures of damage in transit and best before date for free of charge replacement .
SlimeSealant - Two years from the date of purchase, Bicycle Tube - Two years from date of installationProof of purchase and pictures of the concern needed in order to arrange return.
SmartWasherSee CRC SmartWasher 
STEPS2 Year WarrantyReturn will need arranging on the Shimano portal here
StormAll Storm products have a 5-year advised life from the date of production. The only exception is OdorCrunch which has 1-year.Proof of purchase and pictures of the concern needed in order to arrange return. 
ThuleVaries, see product long text for details.For carriers and large items, please refer to Warranty department to advise on spare parts, Proof of purchase.
TOOO2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
Tre-Lock2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return.
TrufloLimited lifetimeProof of purchase and pictures of the concern needed in order to arrange return.
Urban Iki2 Year Warranty

Proof of purchase and pictures of the concern needed in order to arrange return. Spares available.

Vittoria2 Year WarrantyProof of purchase and pictures of the concern needed in order to arrange return. Info on sealant being used.
Wheels Manufacturing1 Year WarrantyWheels Manufacturing products have a 1-year warranty against manufacturer defects from the original date of purchase. This warranty does not cover abuse, misuse, normal wear and tear, damages from improper installation or maintenance, or damage resulting from crashes. Products found to be defective may be replaced at the sole discretion of Wheels Manufacturing, LLC, Proof of purchase and pictures of concern needed in order to arrange return.
White LightningPlease contact customer care for infoPlease provide pictures of damage in transit for free of charge replacement. Please contact Customer Care here.